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| FAQ |
About our soaps
Why do you use the traditional cold processed method? Soap is a combination of an alkali solution with a base of oils and, in order for these to mix, some heat is needed. The cold processed method uses much lower temperatures than those used in industrial methods, which involve boiling. The advantage of this process is that the glycerine (a natural moisturiser) is stirred back into the mixture creating a soap which is much gentler to the skin. Our soap bars will also last much longer although they give off a luxurious fluffy lather for us to enjoy.
What are the ingredients? Depending on the type of soap, they contain a mixture of the following ingredients: Scottish distilled water, glycerine, cocoa butter, lye (sodium hydroxide or potassium hydroxide for the liquid soaps), natural essential oils for their glorious scents and therapeutic properties, as well as a range of pigments for colour. We often add ingredients, such as Scots oatmeal, fruit extracts, seeds and Scottish honey. We do not use any animal fats (tallow) which are contained in most commercial soaps and our products are not tested on animals.
Where do you produce your soaps? Our workshop is in Edinburgh (Scotland), where a small group of passionate soap makers mix ingredients, stirring by hand. We follow new and traditional recipes and work on small batches, an equivalent of about 100 bars per batch, which assures that our customers are always getting a fresh product. We use low-tech moulds and cutting equipment in a sparkling and relaxing workspace. At the end of the process the hand cut soap bars cure on wooden racks for up to 6 weeks.
What packaging are you using? We use minimal packaging to avoid unnecessary waste. The soap bars are wrapped in paper and our liquid soaps are bottled in either recycled bottles or recyclable PET pump bottles. The lip balm comes in an aluminium box which is also recyclable.
Terms and Conditions of Sale
General The ‘Company’ means The Soap Co Edinburgh. The ‘Purchaser’ means the person whose order is accepted by the Company. The ‘Recipient’ means the person who receives goods produced by the Company and purchased by the Purchaser.
What does the price include? All prices quoted are inclusive of VAT at current rate.
Is there a minimum Order? No, there is no minimum order but purchases of under £10.00 excluding delivery will incur a £1.00 handling fee.
At which point is the order confirmed? As soon as an order is placed, the Purchaser is deemed to have agreed to, and is bound by, the terms and conditions herein described by the Company.
Delivery, Returns and Cancellations
How soon will I receive my goods? We endeavour to despatch your order within seven working days, subject to availability. During seasonal peak demand, despatch may take longer delivery times.
Can I cancel my order? Orders cannot be cancelled once the confirmation email has been sent.
What is your returns policy? We are sure you will be happy with all The Soap Co products, however in the event of goods being faulty we will provide a full refund of goods that are returned by the Purchaser within 14 days of receipt. The cost of returning goods to the Company for refund will also be refunded to the Purchaser.
Does anything shown above affect my statutory rights? Nothing contained in these Terms and Conditions of Sale affects or will affect the statutory rights of the Purchaser or the Recipient in relation to the quality, fitness or description of the goods supplied.
What are the delivery charges? The delivery charges for your order are listed in the table below and will be automatically calculated at the point of checkout. In addition, we offer FREE postage within the UK on all orders over £30. All deliveries are by Royal Mail. Handling fee £1 for orders under £10.
| Weight of Products (Grams) |
Price of postage and packaging (Inc. VAT) (Sterling) |
| |
UK |
Europe |
Rest of World |
| Up to 500g |
£2.95 |
£4.00
|
£6.00 |
| 501g– 750g |
£2.95 |
£6.00 |
£9.00 |
| 751g– 1000g |
£3.50 |
£7.50 |
£11.00
|
| 1001g– 1500g |
£5.50 |
£10.00 |
£16.00
|
| 1501g– 2000g |
£7.00 |
£12.50 |
£21.00
|
| 2001g– 4000g + |
£10.00 |
£12.50 |
£21.00
|
The Purchaser may incur additional import duties and custom charges levied by local customs against orders despatched to addresses outside the United Kingdom. These are levied at the port of ingress on a consignment-by-consignment basis and the Company cannot predict if they will be charged or influence if and how they may be levied.
Complaints
What do I do if I have a complaint? Should you have a complaint please write to the following address:
Mairi Wilson
Business Manager
The Soap Co
Unit 11
North Peffer Place
Edinburgh EH16 4UZ
Privacy and Data Protection, Security
How will my details be used? The Soap Co are committed to protecting your privacy. We collect information about you from the personal detail you enter on this site, and use this to accurately process your order and to ensure you receive a good shopping experience.
We also use the information to conduct our own market research, and advise you of forthcoming promotional offers and events. Your personal details will not be passed on to any third parties.
Is your on-line shop secure? We put orders from our website (and credit card orders by other means) through Protx, one of the world's leading Internet payment services. After making an order on our site, you will be taken to Protx' secure server to enter your credit card details. This information is then protected in transit over the Internet by SSL encryption. You may see a completed padlock or key in your browser when you are on the payment page.
The Soap Co would like to remind you that in the event of unauthorised charges being made on a credit card the cardholder is not held liable. Please check with the credit card issuer for details of their insurance liability policies.
Copyright
All trademarks, copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by Us or by Our Sponsors. Without our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use.
Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, THIS WEBSITE AND ITS CONTENTS IS PROVIDED ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, WITH RESPECT TO THIS WEBSITE OR ITS CONTENTS OR THEIR SUITABLILITY, RELIABILITY OR USEFULNESS FOR ANY PURPOSE. IN ADDITION, FORTH SECTOR DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT.
While every effort is made to ensure accurate and complete information, Forth Sector, nor its directors, employees or representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind.
Acceptable Use You may only use this website in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this website.
Changes to this website We may make improvements or changes to the information, services, products and other materials on this website, or terminate this website, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this website. Accordingly, your continued access or use of this website is deemed to be your acceptance of the modified Terms and Conditions.
Links to other Websites This website may include links to other Internet sites. We do not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk.
You may only link to this website with our express written permission. We expressly reserve the right to withdraw our consent at any time to a link which in our sole opinion is inappropriate or controversial.
Limitation of Liability In no event will we be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this website or any information contained in it, including loss of profit and the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.
Disclaimer of Warranty To the maximum extent permitted by law, we disclaim all implied warranties with regard to the information, services and materials contained on this website. All such information, services and materials are provided "as is" and "as available" without warranty of any kind.
Miscellaneous These Terms and Conditions contain all the terms of your agreement with Us relating to your use of this website. No other written or oral statement (including statements in any brochure or promotional literature published by us) will be incorporated. Your use of this Website, any downloaded material from it and the operation of these Terms and Conditions shall be governed by, construed and interpreted in accordance with the law of Scotland and you agree to submit to the non-exclusive jurisdiction of the Scottish courts.
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